Investigation of Various Benchmarking Process Parameters in Operation Theatre in a Corporate Hospital ‖

Healthcare is an industry composed of numerous and complex processes. Benchmarking is the continual and collaborative discipline of measuring and comparing the results of key work processes with those of the best performers. Benchmarking ushers in a new direction to the way activities are performed in hospitals, as there is no other tool by which supply chain performance is measured in a reliable and comparable level. It is learning how to adapt the best practices to achieve breakthrough in process improvements and build healthier communities. With significant changes in the field of medical science and technology, hospitals are competing necktoneck to attract patients not only from the local areas but also from the Afro-Asian countries. Benchmarking is an endeavor to push performance and capability to enormous levels and discover better methods and quality standards. Those involved in continues improvement efforts rely on benchmarking to formulate goals and targets for performance. This paper studies the procedure times in operation theatres of a corporate hospital and their variability which can help in setting benchmark for consistency in internal processes. Keywords-Healthcare, Benchmarking, Operation Theatre, Process, Quality Improvement, Performance Measurement, Supply Chain.